Frequently asked Questions (FAQ)

Are fragrances on Scentfine authentic?

Yes. All perfumes and colognes sold on Scentfine are monitored for authenticity. Sellers must follow strict listing and photo guidelines. Our team reviews and authenticates listing photos before approval. Every purchase is protected from checkout to delivery.

Why are fragrances on Scentfine so cheap? Are they fake?

No. Fragrances on Scentfine are not fake. Prices are lower because you are buying directly from collectors and resellers instead of retail stores. Many listings come from personal collections, testers, overstock, and lightly used bottles. This removes retail markups and store overhead. All listings are reviewed and protected under Buyer Protection.

What condition are fragrances sold in?

Scentfine sells new with packaging, new testers, pre-owned with packaging, pre-owned without packaging, and decants. Each listing should clearly show bottle condition, fill level, and packaging details.

Does Scentfine sell decants and samples?

Yes. You can buy new and pre-owned fragrance bottles and perfume decants. Sellers must clearly list size, condition, and packaging details on every listing.

What is the seller's fee on Scentfine?

Scentfine charges a 10 percent seller fee per completed sale. This covers platform operations, payment processing, buyer protection, and marketplace security.

What fees do buyers pay on Scentfine?

Buyers pay a Buyer Protection fee on every order. It is a flat $4.99 on orders under $50, and 10 percent of the order total on orders of $50 and over. The fee is shown at checkout before you pay, on top of the item price and any shipping the seller charges. It funds the Buyer Protection Guarantee, which covers your order from checkout through to delivery.

Can I return a fragrance if I do not like it?

No. Scentfine does not accept returns for change of mind. Sellers are individual collectors rather than a retailer, and fragrance is a product that cannot be resold once it has been opened and handled. Read the listing, the condition label, the stated fill level and the photographs carefully before you buy, and send the seller an offer or a question if anything is unclear.

What happens if I receive a counterfeit fragrance?

You get a full refund. If an item you receive is confirmed counterfeit, Buyer Protection refunds your order in full. This is the guarantee the Buyer Protection fee pays for: not a return window, but an authenticity guarantee. Every listing is manually reviewed before it goes live, and sellers who list counterfeit goods are removed from the marketplace.

Is Scentfine available outside the United States?

No. Scentfine currently operates only within the United States. International expansion is planned.

How does selling work on Scentfine?

1. Upload your fragrance or decant listing with clear photos and accurate details. Our team authenticates and reviews your photos before approval.
2. You may connect a Stripe Connect account during signup or after your first sale.
3. Once your item is purchased, you must purchase a shipping label through Scentfine and ship within three business days.
4. After delivery, the buyer has three days to dispute the order. If no issue is reported, your funds are released through Stripe Connect.

How does Buyer Protection work?

All orders are covered by Scentfine's Buyer Protection Guarantee. If a fragrance arrives damaged, misrepresented, or inauthentic, contact us at scentfine@scentfine.com or send us a direct message on any of our official social media platforms. Our team will review the case and help resolve the issue.

How long does perfume shipping take?

Sellers are required to ship within three business days. Delivery time depends on the carrier and the location. Tracking is provided.

Can I cancel an order after purchasing?

Orders cannot be canceled once they are shipped. If an order has not yet been shipped, contact Scentfine support as soon as possible for assistance.

Can I return a fragrance?

No. Returns are not accepted on Scentfine. All sales are final. Buyer Protection applies only to damaged, incorrect, or inauthentic items.

Do I need an account to buy perfume?

No. You can purchase without an account. However, creating an account is required to chat with sellers, negotiate prices, save favorites, and track activity.

Can I sell my fragrance collection on Scentfine?

Yes. Individuals and professional sellers can list new, pre-owned, niche fragrances, and decants.

Are prices lower than in retail stores?

Yes. Most fragrances on Scentfine are priced significantly below retail. Buyers can find authentic designer and niche perfumes at deep discounts, including rare and discontinued scents, often for far less than department store prices.

Is payment secure on Scentfine?

Yes. All payments are encrypted and processed securely. Your financial information is protected.

Can I create fragrance groups in the Scentfine community?

Not yet. Community groups are currently in development and will be launched in a future update.